General Product Warranties
|IMPORTANT INFORMATION FOR HOMEOWNERS
In order to make a claim against our manufacturers warranty, you must have directly purchased the system from OMNIE Limited. If you are a homeowner with an OMNIE system in your property, then you must contact the company or individual who installed the system. If you are unsure who installed your system or when it was installed please call us on 01392 36 36 05 and we can put you in touch with a authorised service provider.
|Guarantee & Warranty Policy Wording
OMNIE has a strict policy of quality of control in all aspects of its business from design to manufacture of its products. We adhere to the British Standards where they apply to the designs, products or systems that OMNIE manufactures and produces. OMNIE systems have been tested for performance with BSRIA and TRADA where appropriate. OMNIE maintains professional indemnity insurance should there be any failure in the performance of a OMNIE design or specification. OMNIE also has in place public and product liability insurance. Full insurance details are available on request.
Our warranty cover does not replace or invalidate any cover that may be provided by a third party in relation goods that are not manufactured by us, but sold with our systems. Specifically these items are:
Any warranty cover that is available from a third party and its terms will be advised to you by your project manager or at the point of commissioning.
Our products, warranty periods, summary of cover and terms are set out below:
In order to return any parts that have failed and are still under warranty, you must contact your project manager or our customer service department who will arrange for a replacement. This may require us to arrange for an engineer to examine the part on site, for which a non-refundable charge may be made. You will need to pay in full for the new replacement item and arrange the return of the faulty item to us. When we have received the faulty item we will refund you in full for the charge made for the replacement item. For claims under warranty, you are responsible for the costs incurred in returning the item to us.
|Conditions of Warranty
The warranty set out above only applies to manufacturing defects, which must be proved within the periods shown above. (See our terms and conditions of sale for further information).
All warranty cover has the following exclusions;
*This list is not exhaustive.