Heat Pump Warranty
|Heat Pump & Associated System Warranty
All heat pumps and the associated system components supplied and commissioned by OMNIE, regardless of the installation party are covered by a 5 years parts only warranty. This warranty may, from time to time, be extended or enhanced by the representative manufacturer and is always subject to the manufacturers own warranty terms and conditions. These conditions (if any) are separate from this warranty and may require separate registration by the user or installer (on behalf of the user).
OMNIE will, under this warranty, provide a replacement for any faulty part free of charge within 5 years of the date of commissioning of the system. We will provide these parts no later than 60 days from the date of the claim, unless the manufacturer of the product (when not OMNIE) is unable to fulfil the supply, has stopped manufacturing the part or advises otherwise that the part is not available. OMNIE will only act to the manufacturers advice in resolving a claim under this warranty.
|Conditions of Warranty Cover
1.That the system was designed and supplied by OMNIE and has been commissioned and signed off by an OMNIE Engineer or appointed Service Agent.
2. The system is installed with the correct inhibitor and glycol within the heating system and ground collector, if applicable (min -10 degC minimum protection for ground loop.
3. The heat pump is connected to the internet to be able to provide remote monitoring.
4. That the end user is in agreement to OMNIE using personal data for all purposes directly related to the administration and management of the warranty and associated cover.
|Invalidation of Warranty
Annual service and inspection not carried out or failure occurring due to absence of maintenance to manufacturers instruction.
Poor equipment access causing problems in carrying out tasks or endangering OMNIE employees or those of appointed Service Agents whilst on the premises at which the system is installed.
Faults and associated costs arising from power surges/ lack of suitable power supply, water contamination or air pollution.
Damage or failure of the equipment caused by a software virus or the process of backing up and or recovery of data.
Accidental or malicious damage, misuse, abnormal wear and tear, unauthorised parts or changes made to the system, tampering or repairs carried out by a 3rd party (ie not an approved OMNIE engineer or Service Agent).
|Exclusions of Warranty
Any consequential or economic loss arising from any delay in repairing or replacing equipment.
Components of the system not supplied by OMNIE‐ eg emitters, pumps, pipe work above and below ground, valves, ground collectors etc.
Replacement of subsequent consumables eg filters, glycol, fuses.
Any and all work undertaken by any third party who are not appointed nor otherwise authorised by OMNIE to perform any work that maybe required as part of or to satisfy a claim under this warranty.
Labour charges and call out fees.
|Procedure for Making a Claim
In order to make a warranty claim for your heat pump you must supply;
– Your name & contact telephone number
Once we have this information we will investigate the fault in more detail. A resolution may be found at this point, if not the information obtained will then be passed onto our Service Agent to investigate further. This is where the remote access is invaluable and can quickly diagnose most issues. A further call to you may be required by our Service Agent for confirmation and further discussion on the fault.
|Transfer of Ownership
If the property is sold the warranty cover will remain with the building not the owner. This ensures that the warranty cover is still in place and OMNIE can provide the high level of support for the heat pump.
All heat pumps have a 5 year parts warranty, starting from the point of Commissioning.