How can we help?
Click on a category below for answers to our most common questions. If you can't find an answer here, why not try looking in our Library section.
Getting a quote and specification
To get a quote, simply email your plans to us using customer.service@omnie.co.uk or use the online 'Get a Quote' facility on the OMNIE website. If you would like a ballpark price, you can call us on 01392 36 36 05 and one of our project managers will endeavour to help you. When sending in your plans please provide details of the floor construction, the floor finishes and the type of heat source. We would also like to know the insulation levels and glazing type. If it is a new build then simply state “built to current regs”.
You can also send your plans to or place an order through all major national builders and plumbers merchants such as; Jewson, Wolseley. Graham, Travis Perkins, Plumbase, Buildbase, BSS and CityPlumbing. OMNIE is also available at a variety of independent and local plumbers merchants.
Placing an order
Orders can be placed by simply calling us on 01392 36 36 05 and quoting your reference number. We will need to know when the goods are required and the site address. We will then produce a design for approval. Once agreed, the materials will be dispatched and sent to site as required.
You can also place an order through all major national builders and plumbers merchants such as; Jewson, Wolseley. Graham, Travis Perkins, Plumbase, Buildbase, BSS and CityPlumbing. OMNIE is also available at a variety of independent and local plumbers merchants.
Do you offer next day delivery on all products?
Due to supply chain delays and unprecedented demand, we are currently unable to provide next day delivery. Lead times vary from product to product, please enquire with your OMNIE Project Manager for an estimated lead time.
What about Small & Parts Orders?
Delivery of small orders and parts are sent via DPD, giving you the ability to track your delivery right to your door. You will receive a text message to your contact details of your delivery and be able to track it online through DPD's own website.
How long does it take to deliver Heat Pumps and MVHR?
Delivery times for heat pumps are normally between 8-10 weeks whilst first fix MVHR systems can be delivered within 6 weeks. Second fix MVHR orders will normally be delivered within 8-10 weeks. Please note there is currently a long wait time on MVHR units and components due to the Covid-19 pandemic.
Other delivery information
Less common products are manufactured to order so delivery times will vary. To find out the delivery times for specific products, please contact us for more information. All delivery information is subject to full terms and conditions.
Is my property suitable for underfloor heating?
Underfloor heating can be used in any property. Just like any other heating system, the heat output from the floor should be sufficient to satisfy the building heat losses.
How fast does an underfloor heating system warm up?
The speed at which an underfloor heating system works is dependent on the thermal mass of the floor and the design of the system. High thermal mass floors, such as concrete floors, will take longer to heat up. Also, if the underfloor heating system has a high heat output it will have a faster warm-up time.
How much does it cost to run an underfloor heating system?
The running cost will depend on the heat losses from the house. However an underfloor heating system that is designed correctly – especially when used with renewables – will be cheaper to run compared to radiators.
How do I maintain my underfloor heating system?
Underfloor heating requires very little maintenance. The manifold contains all the moving parts, such as pump and zone valves, and these will need to be checked from time to time.
Can I have underfloor heating upstairs?
Underfloor heating is straightforward in a concrete screed floor. However, timber first-floor constructions require the right products for the system to be effective. OMNIE has developed a comprehensive range of underfloor heating products for timber first floor constructions.
